PAYMENT TERMS AND CONDITIONS

• Invoices are due upon receipt. Payment in full is required to render services and/or issue documents.
• For any processes requiring an inspection or audit, payment of applicable fees must be received in advance in order to assign an inspector to begin the coordination of the inspection itinerary. All inspections fees invoiced in advance of inspection planning assume a maximum of two (2) working days. Additional days as needed will be invoiced separately.
• All invoiced item amounts are non-refundable.
• All invoices must be paid by bank transfer. Any request to pay by credit card will be subject to a 5% processing fee of the total amount.
• Past due invoices are subject to finance charges at the annual percentage rate, assessed on a monthly basis.
• Any unpaid invoices may cause the suspension of services until the account is reinstated.
• No fee will be prorated or refunded if certificate is issued or surrendered for a term less than indicated.
• Customer is responsible for arranging and prepaying all inspection-related costs including travel arrangements for assigned inspector(s).
• If there is any change or deviation from the scheduled itinerary, additional fees and expenses will apply. Change to the itinerary is also at the discretion of the assigned inspector. If the inspector is unable to accommodate change, a new itinerary may need to be arranged at a later date and/or another inspector may need to be assigned.
• Customer has the choice to purchase refundable travel arrangements and/or purchase travel insurance. Customer understands that if opting out of these purchases, they are responsible for any voluntary/involuntary matters arising from the booked travel arrangements.
• All travel expenses must be paid in advance by credit card directly to all travel suppliers/vendors. If any travel expenses are prepaid by The Registry of Aruba or the assigned inspector, a 12% administrative fee will be charged.
• Substantial time spent on findings closures by inspector will be subject to additional fees.
• Customers have the right to cancel or change their request and/or any scheduled inspection by providing written notice to The Registry of Aruba. Customer may be subject to any penalties and/or non-refundable travel expenses. It is at the discretion of The Registry of Aruba to assess if any portion of paid fees may be credited to Customer for non-completed services.
• Any items needed in addition to the items invoiced will result in additional fees and expenses.
• Payment is only considered received once funds are cleared in our bank account.
• Time is a critical factor. Any changes as a result of delayed confirmations and/or invoice payments may result in additional fees and costs.